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Privacy Policy

At Instant Cash FZE (“Instant Cash,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website or use our services. By accessing our website or services, you acknowledge and consent to the practices described below.

Our role in data processing

Instant Cash may act as both a Data Controller and a Data Processor, depending on the activity:

Independent data controller

For certain processing functions, such as compliance with regulatory requirements (e.g., KYC, AML/CFT obligations under the UAE Central Bank and international standards), and making decisions on what personal data must be collected to satisfy country-specific requirements, Instant Cash determines the purposes and means of processing and acts as a data controller.

Data processor

For certain business-to-business (B2B) transactions, Instant Cash may process personal data strictly on behalf of counterparties (such as banks, exchange houses, or payment partners), following their instructions and in accordance with applicable contractual and regulatory obligations.

Information we collect

We may collect the following types of information:

  • Personal information: Name, contact details (phone number, email address, residential address), identification details, and transaction information when you register, make a payment, or use our services.
  • Technical & usage data: IP address, device and browser details, access times, and website usage activity for security, operational, and analytical purposes.
  • Cookies & similar technologies: Used to improve website functionality, measure performance, prevent fraud, and personalize your experience.

How we use your information

We process your information for the following purposes:

  • Providing and processing your transactions.
  • Complying with legal, compliance, and regulatory obligations (including AML/CFT requirements).
  • Meeting obligations to counterparties where we act as a processor.
  • Enhancing and improving our website, systems, and services.
  • Responding to inquiries and providing customer support.
  • Preventing fraud, safeguarding our systems, and ensuring secure transactions.

Sharing of information

We do not sell or rent your information. We may share your information only in the following limited circumstances:

  • Transaction fulfilment: With partner banks, licensed exchange houses, and payment service providers to process your remittance.
  • Regulatory & legal requirements: With regulators, supervisory authorities, law enforcement agencies, or courts where disclosure is legally required.
  • Service providers: With trusted third-party vendors (e.g., IT support, SMS gateway providers, compliance partners) who operate under strict confidentiality and data protection obligations.

International data transfers

As part of our remittance services, your personal and transaction data may be transferred outside the UAE to regulated partners, payout banks, and agents in other countries. Such transfers are carried out strictly for the purpose of fulfilling your transaction and in accordance with applicable data protection and legal requirements.

Cookies

We use cookies and similar technologies to:

  • Improve your browsing experience and website usability.
  • Monitor and analyse website performance.
  • Detect, prevent, and mitigate fraud.

You may disable cookies in your browser settings. However, some features of our website may not function properly if cookies are disabled.

Data security

We adopt strict technical and organisational safeguards to protect your information, including encryption, firewalls, secure servers, and controlled access measures. While we implement best practices, no method of online transmission or electronic storage can be guaranteed as 100% secure.

Your rights

Depending on applicable data protection laws, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction, update, or deletion of your data (subject to legal and regulatory requirements).
  • Withdraw consent for certain processing activities (where applicable).
  • Restrict or object to certain processing of your personal data.

Communications

We do not send unsolicited marketing emails. However, we may contact you with essential service notifications, transaction-related updates, or legally required communications.

Policy updates

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. The updated version will be published on our website with a revised “Last Updated” date. Continued use of our services following such updates indicates your acceptance of the revised policy.

Contact us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Telephone: +971 4 299 0011
Toll-free (UAE): 800 4571

Privacy Policy last updated on 25 February 2026

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